Workplace disagreements are bound to arise due to employees' diverse backgrounds, perspectives, and objectives. Although it's not always a bad thing, ignoring it can be. It can reduce productivity and create an undesirable work atmosphere.
Educating oneself on Friedrich Glasl's nine-stage model of conflict escalation is a proven method for conflict resolution. The second stage of conflict escalation and how to deal with debate and polemics were the focus of the previous instalment of this series.
Managers must be aware of the underlying reasons for employee conflict, so they can intervene before things spiral out of control. Learning the causes of a disagreement is crucial for conflict resolution. In this instalment, we will discuss how conflict can manifest in the workplace.
A lack of control over disputes can result in poor judgement, confrontations, or harassment if left unchecked. This leads to poor teamwork, plummeting morale, and projects coming to a standstill. Businesses suffer from the loss of valuable employees, reduced attendance, and a rise in attrition.